Looks as though the tide has turned for the much-maligned Thomson Dream.
Thomson followers will remember the trouble when the ship entered service for the line at the beginning of May, an unhappy combination of dodgy plumbing, the ash cloud stranding crew all over the world and lukewarm food.
Reviews on Cruise Critic throughout May reflected the troubles and everybody had fun creating headlines for their stories that usually involved the word ‘nightmare’.
But take another look at the review section on the site. What a change! Reviewers throughout the month of June have loved the ship, almost all of them giving it an overall score of four or five (five plus is the highest possible). The nasty smells appear to be a distant memory. “There was NO smell of sewage and NO unclean areas of the ship,” says member Wilmar2010.
First time cruiser Tim Charles adds: “As I walked up the gangplank my nose was twitching but there was no smell at all. We did see the odd bucket under drips in one or two places but it was just water (no smell) and they were fixed.
“The staff to a person were great, the entertainment was fantastic something for everyone. The drinks package was extensive. We enjoyed all of the food we had.”
Another couple of first timers, Lynne&MarkB, were impressed with the food, too: “Did the Grill one night, attention to detail was good, service was far superior and personal. And the staff really came alive by singing at the tables. Worth the money for the experience.”
Member maurjam comments: “I think when Thomson first took over this ship they inherited a lot of Costa’s problems but they are on top of them now.” While member Dacia Kelly enthuses: “We have every intention of booking for a future cruise to see what improvements have been made to what we thought was an already great ship!”
I’m pleased for Thomson. I sailed on part of the second cruise and although I did see the buckets and soggy carpets, the crew were some of the happiest and funniest I’ve ever encountered, despite some grumpy passengers. That alone made me want this ship to work. SJB